Recently, a number of residents living in CT7 Duong Noi (Ha Dong - Hanoi) have reflected on the fact that hundreds of people have to queue like the time of subsidy for hours to pay electricity and water.
Reported by PV on the afternoon of February 19 at a apartment building of this urban area showed that hundreds of residents were lined up, in particular, many were pregnant women, women carrying young children, the elderly to wait forIn turn to pay electricity and water.
People have to queue for 40-60 minutes to pay electricity on the afternoon of February 19.
Most people who pay the electricity bill are quite uncomfortable because they have to line up long, wait long, although the electricity collection staff is on duty, the staff collects 1 person.
Talking about this, Uncle Van - an urgent resident:"In this era, I have to pay electricity and water bills and have to queue like the subsidy period, so I have to wait quite a long time.The application and payment, over here when we arrived at the counter to enter data, print invoices ".
According to PV's research, it is known that Duong Noi's new urban area is on the electricity and clean water on the 9th, 10th and 11 days every month.Until 18 and 19 every month collected from 15 - 19 hours, so in the past 2 days and 19, the households were afraid to stop supplying electricity and water, so they had to wait in line to pay for money to make it in time..Many people cannot arrange time to pay on the main days of autumn, leading to the scene of snake dragon lined up in the last two days.On the other hand, the electricity collection unit said that on February 19, the internet malfunctioning problem caused the data entry to be delayed, which is also the cause of the queuing scene.
Notice of electricity collection at Duong Noi new urban area.
However, one employee collects electricity and water bills, saying that if on 18 and 19, he forgot or has not yet been able to pay electricity and water, the water is not cut, cut off the electricity but must go to the local electricity headquarters to pay.
It is known that Hanoi Electricity has now implemented many forms of electricity and water payment via bank, ATM card or registering for payment via the Internet ... However, many residents are still afraid to use history.Using services, preferring to pay according to the traditional method but waiting for the last day of "collecting" to pay should be forced to wait.
Hundreds of people waiting for the electricity to pay for the electricity.
It is known that this situation usually occurs on the falling day.
According to people on the days of electricity collection, people have to wait in line to pay for payment.
Some customers are elderly and elderly people still have to wait in line.
Many people want to pay electricity and water on the spot so they wait in line.
Many people do not know the application of electricity and water payment via bank, through ATMs is quite flexible and convenient.
The collection/payment of electricity and water in residential areas needs cooperation between suppliers and customers.
A representative of EVN Hanoi said that it is not necessary to pay on the spot, but customers can pay electricity at: any electricity collection counter of any 228 customer transaction offices of electricity companies/Electrical management teams;Any transaction office of 11 banks cooperating with electricity collection with EVN Hanoi, including: ABBank, BIDV, VIB, Agribank, HDBank, VCB, Techcombank, Sacombank, LienVietPostBank, VietinBank, SCB;Or intermediary organization scores like Eppay, Payoo.The representative of EVN Hanoi also added that the electricity industry is now trying to improve the service to better serve customers, but it also needs the cooperation of residents so that the scenes do not occur as above.